Privacy Policy

1. Who we are

Bizaide Accounting & Taxation ("we", "us", "our") is a chartered accounting and taxation practice operated by Reggis Rego CA ANZ, located at 19 Cutler Street, New Lynn, Auckland 0600, New Zealand. We are committed to protecting your personal information and complying with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs) contained therein.

2. Information we collect

We may collect the following types of personal information:

• Contact information — name, email address, phone number, and postal address.
• Financial and tax information — income details, IRD numbers, GST registration details, financial statements, and other information necessary to provide accounting and taxation services.
• Business information — company name, NZBN, business structure, and related details.
• Enquiry information — messages and details you submit through our contact form or by email.
• Website usage data — IP address, browser type, pages visited, and other technical data collected automatically when you use our website.

3. How we collect information

We collect personal information directly from you when you:

• Complete our online contact or enquiry form.
• Email or telephone us.
• Engage us to provide accounting, taxation, or advisory services.
• Visit our website (automatically collected technical data).

4. How we use your information

We use your personal information to:

• Provide accounting, taxation, IRD compliance, payroll, and business advisory services.
• Respond to your enquiries and communicate with you about our services.
• Meet our legal and regulatory obligations, including obligations to Inland Revenue (IRD) and Chartered Accountants Australia and New Zealand (CA ANZ).
• Improve our website and services.
• Send you relevant updates or information about our services (you may opt out at any time).

5. Disclosure of your information

We do not sell, rent, or trade your personal information. We may disclose your information to:

• Inland Revenue (IRD) — as required to fulfil our obligations as your tax agent.
• CA ANZ — as required by our professional membership obligations.
• Third-party service providers — such as cloud accounting software (e.g. Xero) and secure document storage providers, who are bound by confidentiality obligations.
• Legal or regulatory authorities — where required by law.

6. Storage and security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. Information is stored securely using industry-standard measures. Where information is held by third-party providers (e.g. Xero), those providers maintain their own security standards.

7. Retention

We retain personal information for as long as necessary to provide our services and to comply with our legal obligations. Tax and financial records are generally retained for a minimum of seven (7) years in accordance with New Zealand tax law.

8. Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate personal information.
• Withdraw consent to the use of your information (where consent is the basis for processing).
• Make a complaint to the Office of the Privacy Commissioner if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us using the details below.

9. Cookies and website analytics

Our website may use cookies and similar technologies to improve your browsing experience and to analyse website traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the website.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated. We encourage you to review this policy periodically.

11. Contact us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: